In my last blog, I said that I would tell you more about my role as a Client Liaison Manager.  The client liaison team was created at Irwin Mitchell to meet the specific needs of clients affected by traumatic brain injury.

As a Client Liaison Manager I am responsible for facilitating the rehabilitation of clients and providing practical support for clients. The legal process can be difficult to follow, especially for those that have sustained a brain injury.

It is not hard to miss appointments due to memory difficulties and some of our clients cannot absorb or action information in the letters that they receive from their legal team and the hospital.  People find themselves in a maze of services that they are unfamiliar with which can be overwhelming following a serious injury. 

Our Client Liaison Managers identify the specific needs of the individual by conducting an assessment initially to identify the support required from hospitals, General practitioners, support workers / carers, social services, rehabilitation units, and to look at aids and equipment or adaptations to property that may be required and assist with benefit applications. 

Each Client Liaison Manager has a medical background and can make sense of these services, explain how they work and interact with each other and provide the support that our clients and their families need.  We are based in our Manchester, Leeds, London and Birmingham offices and we are about to appoint for our Sheffield office.

As well as our service being tailored to meet the needs of our clients we are responsible for working together as a team to revise our standards, protocols and procedures and update our own practices. We also provide teaching and training for our legal colleagues/ support workers/ Headway groups and trainees .

The role is busy and demanding, varied and enjoyable. We never know from day to day what challenges to expect in our role but it’s a great reassurance that Irwin Mitchell offers this for clients with serious injuries.   Our team of Client Liaison Managers are renowned for their understanding and experience of the issues that affect you and your family, we have the qualifications, skills and experience to support you and we know what positive action to take to make a difference.